Frequently Asked Questions

New installations are often plagued with system design and equipment setting errors. Having a GreenPoint Tuner from the onset ensures that your system is installed correctly and well tuned with the minimal amount of manual intervention. The rule of thumb with any mechanical equipment is that minimizing manual intervention reduced potential for tech errors that can harm equipment down that road. Furthermore, we see manufacturer equipment often get blamed for issues that actually transpired from poor installations. The 24/7 Greenpoint monitoring is invaluable as quality assurance tool. 

Yes, this is a common reason businesses call us. Since Greenpoint monitors 24/7, it can identify what humans often miss. For example, a client’s condenser fan was failing and frequently cycling on and off. It was not observed or noted by the technician, yet Greenpoint caught the event under 24/7 monitoring. Failure to identify this in a timely manner would have eventually affected the compressor as well.

Greenpoint has uncovered the root causes for many nagging customer issues that their technicians could not resolve such as…

• “This area constantly feels humid no matter how long we run the air conditioner”
• “My system blows hot air and then suddenly cold air then hot air again”
• “These rooms never seem to get cool enough and my customers always complain”
• “I just bought these units a few years ago and I am already having to replace parts, which can’t be normal”

Greenpoint improves visibility of system issues and is far more effective than manual maintenance oversight. However, once issues are identified, a trained and trusted technician should do the trouble shooting in the suggested Greenpoint root cause resolution order (one at a time) until all alerts are cleared. Very often the top alert resolution will clear underlying alerts.

Inefficient thermal energy transfer, refrigerant issues, ventilation issues and improper scheduling can result in any of the following: longer run-times; excessive operation; and higher energy draw. Obviously, correcting these issues results in lower energy use and less power plant greenhouse gases being expelled into the air, which are not healthy for people, can foul waters and are detrimental to the climate. Greenpoint can also detect mechanical issues that lead to refrigerant leak discoveries and mitigation of fluorocarbons into the atmosphere (deplete the ozone).

Greenpoint.Me is a “Movement” that is about a positive change on your organization, your team’s quality of life (avoiding extreme weather conditions while preserving equipment), the environment and an entire HVAC industry.  So it had to be Greenpoint.Me!